To start a return, go to our online Returns Portal here: https://exchanges.portlandleathergoods.com/

In order to return an item, we ask that you submit your request within 30 days of delivery (this window is extended around holidays). To be eligible for a return, your item must be unused and in new condition. Bags should be returned as they were shipped, with tissue stuffed inside and handles carefully folded to avoid any damage. There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged, or missing parts for reasons not due to our error.

We reserve the right to refuse returns that do not meet these criteria. If you received an incorrect or damaged item, please reach out to us at support@portlandleathergoods.com.

Final sale items are not eligible for returns or exchanges. These items are clearly marked as final sale on the product page at the time of purchase. Once purchased, final sale items cannot be returned or exchanged.

Final sale items include:

Mystery Boxes
C-Grade Sale items
International shipments
Breasties Collection items
Gift cards

Standard shipping takes 3–5 business days. Expedited options are available at checkout.

Yes. Portland Leather Goods returns, and exchanges can be started directly through the Portland Leather Goods app.