Returns and Exchanges
Returns & Exchanges
Start your return or Exchange:
You may request a return within 30 days of delivery for items that are unused and in new condition.
To help protect your return, please package your item as closely as possible to how it was originally packed so it travels safely back to us. Items returned damaged, missing components, or not in their original condition may be subject to a partial refund or return denial.
Mystery Boxes, E-Gift Cards, international orders, and items marked Final Sale cannot be returned or exchanged.
In-Store Returns
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Online orders: Bring unused items within 30 days of delivery with your order number for a quick refund.
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Store purchases: Eligible for in-store return or exchange with receipt within 30 days.
Return Shipping Charge
Original shipping and package protection charges are non-refundable.
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Orders under $300 (without Package Protection): a flat-rate return shipping charge applies.
- Under 1 lb → $6.95
- 1+ lb → $14.95
- For orders of $300 or more, return shipping costs vary based on the size and weight of the package.
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Orders with Package Protection & Free Returns get a free return label, full product refund, and optional home pickup.
Refunds & Merchandise Credit
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Refunds: Issued to your original payment method once your return is received and processed.
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Merchandise Credit: Sent by email as a digital gift card once your return is scanned in transit (valid for one year).
Gifts
Returning a gift?
Gift Return Portal
Or create a gift receipt using your order number and shipping ZIP:
Claims
If you added Package Protection & Free Returns, please submit a claim through our:
Returns Portal
If you did not add Package Protection reach out using our customer experience team for additional review Contact Us
Need help?
Our Customer Experience team is happy to assist — just Contact Us