FAQs

How do I join PLG Rewards?

Signing up is easy! 

Simply create an account and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with exclusive access to sales, promotions, and all of our newest drops.

If you currently have an account or email subscription with us - you’ve already been enrolled in the PLG Rewards program so you can kick back, sign in, and start earning points!

I already have an account. Do I need to create a new one to earn rewards?

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Where can I find all of my rewards account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

How many points can I redeem per order?

Rewards points can be redeemed in increments of 100 points, up to 1000 points on a single order. Each 100 Rewards points you redeem results in a $5 discount!

Can I use my points combined with other discount codes?

Yes! You can use one discount code along with your rewards points, and you can apply both at checkout. Your rewards will be deducted from the items in your cart first, and any coupon code that may apply will be calculated after rewards have been redeemed.

Do points expire?

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc...

What happens to my points when I cancel an item?

Points earned from placing an order will be removed from your account if that order is canceled. If you have redeemed points while making a purchase and you cancel that order, those redeemed points will go back into your account.

Where can I read the Terms & Conditions for The PLG Rewards program?

Please click here to read the Terms & Conditions for The PLG Rewards Program.

How do I redeem my rewards points?

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed into your account. 

Once you get to the checkout screen you will see your total available rewards points in a drop down bar on the top right of the page.

Will I be able to use my points/rewards in store?

At this time, you will not be able to earn or apply rewards toward in-store purchases. We are working to link our stores with our online site in the near future.

How do I know which Rewards tier I am currently a member of?

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

When will my points appear in my account?

Your reward points will appear in your account 24 hours after the purchase has been made.