Shipping & Returns
SHIPPING
Please allow 3-8 business days for order preparation plus estimated transit time.
We are pleased to offer a variety of shipping options at checkout to meet your delivery needs.
|
Shipping Method |
Order Preparation Time |
Expected Time in Transit |
Total Order Delivery Time |
Order weight less than 1 lb. |
Order weight 1 lb. and above |
Orders with Mystery Boxes |
|
Best Rate |
3-8 days |
1-8 days |
4-16 days |
$5.95 |
$9.95 |
$14.95 |
|
A Bit Faster |
3-8 days |
1-4 days |
4-12 days |
$9.95 |
$15.95 |
$17.95 |
|
A Bit Faster with Confirmation |
3-8 days |
1-4 days |
4-12 days |
$14.95 |
$20.95 |
$24.95 |
Best Rate - orders will be shipped by FedEx and/or USPS. In some cases, orders may originate with FedEx Ground and be delivered by the U.S. Postal Service.
A Bit Faster - orders will be shipped by FedEx Home Delivery for most addresses. P.O. Boxes and military addresses will ship with USPS Priority.
A Bit Faster with Confirmation - orders will ship via "A Bit Faster", with a signature required on delivery.
When your order has been shipped, you will automatically receive an email with a tracking number so you can follow along on your order's journey to you!
Please note, that orders for 2 or more mystery boxes will incur a $10 surcharge per additional mystery box due to the size and weight of these selections.
EXCHANGES AND RETURNS
Click the link below and complete the steps to process your exchange or return.
In order to exchange or return an item, you must visit the portal linked above and complete the process within 30 days of delivery (this window is extended around holidays). To be eligible for a return, your item must be unused and in new condition. Bags should be returned as they were shipped, with tissue stuffed inside and handles carefully folded to avoid any damage. Footwear and hats must be returned in their original packaging. Bottom wear on shoes will not be accepted. There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged, or missing parts for reasons not due to our error.
We pride ourselves on keeping our quality products affordable, and we do not inflate our prices to cover shipping charges back and forth. This means that all orders (including exchange purchases) are charged a non-refundable original shipping fee, and refunds of returned products will have a flat-rate return label fee deducted from their total. To thank our repeat customers, we do provide complimentary return labels for items being exchanged or refunded in the form of store credit.
Returns of online orders are welcome in our retail locations.
Mystery Boxes are final sale.
Please double check your color and size selections when exchanging items, exchange orders cannot be cancelled once placed.
* FOR PATINA FOOTWEAR:
To be eligible for a return, footwear and hats must be returned in new condition and in their original packaging. Bottom wear on shoes will not be accepted. In order to start a return, please click the link above and use our exchange and return portal. Original shipping costs are non-refundable.
We reserve the right to refuse returns that do not meet these criteria. If you received an incorrect or damaged item, please use the portal above to contact us immediately or reach out to us here.
GIFT RECEIPTS
Gift receipts can be created for part or all of any order. Have your order number and shipping zip code ready, then Click Here to start.
REFUNDS
Once your return is received and processed, you will receive an email notification and your refund will be issued immediately. Store credit refunds will be issued via a digital gift card sent to your email address.
Please allow up to 10 business days for your return to be processed after it arrives in our facility.
LATE OR MISSING REFUNDS (if applicable)
Please note that it can take some banks 1-2 weeks to process your refund, so if your funds have not yet arrived in your account, please contact your bank or credit card company for more information. If your bank is unable to assist, please contact us here